Shipping and Returns
Famously Easy Returns and Exchanges
If you find yourself not liking the style or fit, or simply change your mind, come back to see us at any store or send in your item by mail. As a part of our Famously Easy Return and Exchange Policy, our goal is help everyone enjoy the famous feeling that comes from the right pair of shoes.
Two Easy Ways To Return
In Store (Free!)
To Make a Return at Any Store
No box? No receipt? No problem! We’re happy to look up your receipt with the credit/debit card used for the original purchase or by using your FAMOUSLY YOU REWARDS® account. If we can’t look up your original receipt, we’ll issue a refund in the form of store credit at the current selling price. There is no stocking fee for returns or exchanges. We reserve the right to limit or deny returns or exchanges regardless of receipt.*
*Note: We may collect information from you to help manage our return/exchange process, to assist in protecting against malicious, deceptive, fraudulent, or illegal activity, and to help manage our relationship with you.
To Make a Return to FamousFootwear.ca
Famous Footwear offers $10 flat-rate shipping for returns by mail. You can print this pre-paid return shipping label and we'll deduct a return processing fee of $10 upon receipt of your return.
If you would like to make a return by mail, please follow these steps:
- Click here to get your return label and packing slip.
- Re-package your order and place the packing slip inside the box.
- Affix the return shipping label to the outside of the box.
- Upon receipt of your return, we'll deduct a return processing fee of $10 from your return order refund.
We only process returns at FamousFootwear.ca if your purchase was made at FamousFootwear.ca or shipped to your home. (In-store purchases cannot be mailed for refund and may be returned to any Famous Footwear store.) Exchanges are only available in stores.
At Famous Footwear, our goal is to make sure that every time you shop with us, you go home with the right shoes in hand, on your feet, or on the way.
Which is why we created our Home Delivery service. If you're shopping in any of our stores and can't find your size or style, just ask an associate. We'll do our best to find the right shoes and deliver them to your home.
Check the status of your home delivery order.
*Some exclusions apply. See store associate for details.