Shipping and Returns

  • Standard Shipping

Famously Easy Returns and Exchanges

 

If you find yourself not liking the style or fit, or simply change your mind, come back to see us at any store or send in your item by mail. As a part of our Famously Easy Return and Exchange Policy, our goal is help everyone enjoy the famous feeling that comes from the right pair of shoes.

 

Two Easy Ways To Return

  • In Store (Free!)

  • By Mail

    To Make a Return to FamousFootwear.ca

    Famous Footwear offers $10 flat-rate shipping for returns by mail. You can print this pre-paid return shipping label and we'll deduct a return processing fee of $10 upon receipt of your return.

    If you would like to make a return by mail, please follow these steps:

    • Click here to get your return label and packing slip.
    • Re-package your order and place the packing slip inside the box.
    • Affix the return shipping label to the outside of the box.
    • Upon receipt of your return, we'll deduct a return processing fee of $10 from your return order refund.


    Please Note:

    We only process returns at FamousFootwear.ca if your purchase was made at FamousFootwear.ca or shipped to your home. (In-store purchases cannot be mailed for refund and may be returned to any Famous Footwear store.) Exchanges are only available in stores.

     

  • Refund Process and Timeframe

    • Refunds will be processed to the original method of payment within 10 business days.

    • Once the return has been processed, you will receive a return email confirmation.

    • Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.

     

    NOTE: For your protection, we suggest sending your return via insured parcel post or other traceable method. Shipping fees are not refundable and return shipping charges must be paid by customer. FamousFootwear.ca is not responsible for returns until they are received in our warehouse.

HOME DELIVERY

At Famous Footwear, our goal is to make sure that every time you shop with us, you go home with the right shoes in hand, on your feet, or on the way.


Which is why we created our Home Delivery service. If you're shopping in any of our stores and can't find your size or style, just ask an associate. We'll do our best to find the right shoes and deliver them to your home.

 

Check the status of your home delivery order.

 

*Some exclusions apply. See store associate for details.