Frequently Asked Questions

 

      • Please allow 2-3 business days after your order is placed for tracking number(s) to appear for your order.
      • To begin tracking your online purchase, please click here, then enter your order number and the shipping zip code.
      • Can't find your order number? Contact us to track your order. Please note that all online orders will receive a shipping confirmation email once the purchase is in transit.

       

      If you're a FAMOUSLY YOU REWARDS member, sign in to access your Account. Select Order History & Returns, then find the order you want to track and click the "View Order" button. Then click the "Track Order" button and follow the instructions to obtain tracking information on your order.

    • The shipping carrier for all your orders will be Purolator. Please note that weekends and holidays do not count as delivery days.

       

       

      For questions regarding delivery times and prices, please click here.

      • For Home Delivery purchases, please allow 3-9 business days (excluding weekends and holidays) for delivery. To track your Home Delivery, click here.

      • Important notice: If your order was placed on an evening, weekend, or holiday, your order will not begin to process until the following business day. Please take this information into account calculating the 3-9 business day delivery time-frame.
    • We only ship orders to addresses within Canada. We do not ship internationally. For deliveries to US, please visit famous.com or famousfootwear.com
    • To view exclusions and our discount terms and conditions, please click here.
    • Currently we are unable to process more than one gift card as payment online. You can redeem multiple gift cards at our store locations.
    • Our website provides size conversions from U.S. to European sizes for each shoe in the size drop-down box. Still not sure what size you wear? We offer a free printable sizing chart for men, women and children on our Fit Assistant Page.
    • Use one of the following methods to contact us:

      Email: Click here

      Phone: 1-888-869-1053

       

    • Orders are processed and shipped very quickly, therefore we will be unable to modify or cancel your order (as we are unable to edit orders once they begin to process). If the item or order in question is no longer desired, we suggest you make a return.
    • We randomly and routinely perform audit checks to verify order information in an effort to maintain high security standards for the protection of our customers. This may be why your order was cancelled. It is also possible that your order may have been cancelled if we ran out of stock in an item. In both cases, an email confirmation will be dispatched. For the specific cancellation reason of your order, we ask that the billing customer of the purchase call us at 1-800-969-7500.
    • We accept Visa, MasterCard, American Express and Discover credit cards, as well as debit cards issued by Canadian banks and Famous Footwear gift cards, and Zip. We cannot accept cash, checks or money orders.
    • We are unable to accept payment with more than one credit/debit card; however, you can redeem a Famous Footwear gift card along with one credit card as payment.
      • If your order was successfully submitted, an email confirmation will be sent to you or you would have been provided with an order confirmation screen just after hitting the submit button (during the placement of your purchase).

      • If you've not received an order number from us, or you think you have missed the order confirmation email, please call us at 1-800-969-7500 so we may search for your order.
    • To update your address, please follow the directions below:

       

      1. Sign in to your account on the Famous Footwear website to get to your Account page. Select “Addresses” to update your addresses. Here you can add, edit, or delete your shipping and billing address(es) as needed. When you're done, click "Save Changes.”

      2. Call us at 1‐888‐869-1053, or click here to email us. Please be sure to provide your member number, address, the name currently on your account, and the applicable information you would like to change.

       

    • For information regarding merchandise returns and exchanges, or to view our return policy, please click here.
    • You have the option of returning your Online or Home Delivery purchase to any Famous Footwear store, or by mail.

       

      In Store:

      If you find yourself not liking the style or fit, or simply change your mind, come back to see us. No box? No receipt? No problem! We’re happy to look up your receipt with the credit/debit card used for the original purchase or by using your FAMOUSLY YOU REWARDS® account. If we can’t look up your original receipt, we’ll issue a refund in the form of store credit at the current selling price. There is no stocking fee for returns or exchanges. We reserve the right to limit or deny returns or exchanges regardless of receipt.*

       

      *Note: We may collect information from you to help manage our return/exchange process, to assist in protecting against malicious, deceptive, fraudulent, or illegal activity, and to help manage our relationship with you.

       

       

      Via Mail:

      Famous Footwear offers $10 flat-rate shipping for returns by mail. You can print this pre-paid return shipping label and we'll deduct a return processing fee of $10 upon receipt of your return.

       

      If you would like to make a return by mail, please follow these steps:

      • Click here to get your return label and packing slip.
      • Re-package your order and place the packing slip inside the box.
      • Affix the return shipping label to the outside of the box.
      • Upon receipt of your return, we'll deduct a return processing fee of $10 from your return order refund.

       

      Please Note:
      We only process returns at FamousFootwear.ca if your purchase was made at FamousFootwear.ca or shipped to your home. (In-store purchases cannot be mailed for refund and may be returned to any Famous Footwear store.) Exchanges are only available in stores.

    • Most returns are processed within 10 business days after receipt at our warehouse. An email message will be sent to you once your return is processed.
      • Most returns are processed within 10 business days after receipt at our warehouse. An email message will be sent to you once your return is processed.


      • Note: Once we've initiated the credit for your online order's return, the actual date that the refund will post to your account is in accordance with your financial institution's procedures. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.
    • Welcome! You can join online or at your local store. It’s free!

       

      Click here to learn more about the perks FAMOUSLY YOU REWARDS members enjoy.

    • If you can't remember your password or can’t recall if you’ve ever created one, go to the Sign In page and click on the Forgot Password link below the Password field. On the next screen, enter the email associated with your account and click Submit. You will then receive an email to reset your password.

       

      If you signed up for FAMOUSLY YOU REWARDS in the store, but haven't linked your Rewards account with your online account yet, you can link them together by clicking here and filling out the requested fields.

       

      If you can't remember your account email, please contact us by phone at 1-888-869-1053, or email us.

    • As a FAMOUSLY YOU REWARDS member, you earn points every time you shop.

      • STAR members earn 1 point for every $1 spent.
      • SUPERSTAR members earn 50% more points than STAR members with 1.5 points per $1.

       

      $5 Reward Cash = 100 points, and you can earn up to $250 a year!

       

    • It’s easy!

       

      The Reward Cash you earn will be sent to you automatically by mail or email approximately five times per year.

       

      But you don’t have to wait. If you want to turn your points into Reward Cash at any other time, you can:

      1. Ask a store associate at checkout
      2. Sign in to Your Account on famous.ca to apply at cart or checkout

       

      Online at famous.ca:

      1. Sign in to your account on famous.ca
      2. On your dashboard, select “Create Reward Cash”
      3. To redeem your points for Reward Cash, select “Create”
      4. Reward Cash will display the amount and expiration date

       

      To redeem, tap or click on the Reward Cash you want to use and apply it to your cart. Or, when shopping in-store, simply show your Reward Cash to the store associate (printed out or on your phone)

    • To spend your Reward Cash, simply present it at the time of purchase and use it before it expires. You can use Reward Cash any way you shop — online or in-store.

       

      When shopping at famous.ca, be sure you are signed into your account. Then tap or click on the Reward Cash you want to use and apply it to your cart.

       

      At your store, simply show your Reward Cash to the store associate (printed out or on your phone) or ask them to create it for you at checkout.

       

      Reward Cash is extra special, so it may not be redeemed for cash or any other form of credit. It can be used to purchase almost anything online or in the store but may not be used to purchase gift cards.

    • The Reward Cash you earn (and a summary of your account) will be sent to you by mail or email seasonally, five times per year.

       

      All the points you accumulated approximately two months prior to the creation date will be converted to Reward Cash. Yay! These points are deducted from your account, so don’t be surprised. A maximum of $75 Reward Cash will be created per period.

       

      Want your Reward Cash sooner? Great news! You can redeem points for Reward Cash any time. There are two easy ways:

       

      1. Ask a store associate at checkout
      2. Sign in to Your Account on famous.ca to apply at cart or checkout
    • Don’t let that happen. Be sure to shop with your Reward Cash before it expires. You earned it! The expiration date will be on the Reward Cash when it is issued. If you don’t use your Reward Cash before it expires, the points will not be redeposited back into your account, and the Reward Cash cannot be reissued.
    • Absolutely! STAR members earn 1 point for every $1 spent. SUPERSTAR members earn 1.5 points per $1 spent. It adds up fast. Members also have the opportunity to earn bonus points in a few different ways:

       

      1. Extras When You Want: As a special thank you, FAMOUSLY YOU REWARDS members are gifted one Extra 2X Bonus Points Day promotion. As an extra special thank you, SUPERSTAR members are also gifted an Extra 3X Bonus Points Day. When you redeem them, 2X and 3X Bonus Points Days are good for the whole day, so start early and keep shopping.

      2. Reach SUPERSTAR: Get 25 bonus points when you spend $200 or more in a rolling 12-month period. (Plus, you’ll enjoy all the SUPERSTAR perks!)

      3. For Your Birthday: Celebrate with 2X points per dollar on all purchases during your birthday month.

      4. Earn 50 bonus points when you order online and pick up in store with Famously Fast Pickup.

      5. Product Reviews: Earn 25 bonus points for reviewing your purchase (up to a maximum of 250 bonus points per calendar year). We love hearing from you!

      6. First Online Order (Limited Time): Earn 50 bonus points for your first online order — again, that’s halfway to $5 Reward Cash!

       

      See more details in our Terms and Conditions and Exclusions.

       

    • It’s pretty fast. If you earned bonus points with your purchase, please allow up to 48 hours for the points to appear in your account.

       

      Remember, you may only apply one Extra Bonus Points Day or point multiplier promotion to your transaction at any given time.

    • Become a SUPERSTAR and enjoy our best benefits when you spend $200 or more during a rolling 12-month period.

    • SUPERSTAR is awesome — members enjoy all STAR benefits, plus:

      • Faster Rewards: Earn 50% more points than STAR members with 1.5 points per dollar.
      • The Most Birthday Rewards: $10 Birthday Reward Cash — our biggest gift!
      • Extras When You Want: Enjoy an Extra 3X Bonus Points Day to use when you want.
      • Exclusive access to sales.
    • We’re here for you. Contact us by phone at 1-888-869-1053, or email us. Click here.
    • Once you spend $200 in a rolling 12-month period, you will become a SUPERSTAR. Congrats! Please allow up to 48 hours for your account to change from STAR to SUPERSTAR.
    • Your SUPERSTAR perks are good for a year. To keep them, you must continue to spend $200 or more in a rolling 12-month period. If you don’t, you will still continue to enjoy STAR benefits with FAMOUSLY YOU REWARDS.
    • As a FAMOUSLY YOU REWARDS member, you receive an Extra BOGO 1/2 Off purchase and a 2X Bonus Points Day to use when you want. SUPERSTAR members also enjoy an Extra 3X Bonus Points Day. Bonus Points Days are good all day long — any day you choose — so give yourself plenty of time to shop!

       

      Your Extras will be added to your account at the start of the calendar year and can be activated any day you choose.

       

      To use your Extras When You Want:

      1. Sign in to your account
      2. Select your "Extra" from the menu at the bottom of the cart page or on the billing page.
      3. Continue to checkout

       

    • Let’s celebrate! As a STAR member, you’ll receive $5 Birthday Reward Cash for your birthday. When you reach SUPERSTAR, you’ll enjoy $10 Birthday Reward Cash — our biggest gift. Plus, all members of FAMOUSLY YOU REWARDS earn 2X points per dollar on all purchases during their birthday month.
    • Good news: FAMOUSLY YOU REWARDS members no longer need membership cards. Just provide your member number to earn points on your purchases.

      To find your member number, you can:

      1. Ask a store associate at checkout.
      2. Sign in to Your Account on famous.ca to apply at cart or checkout.
    • There are two ways to update your name, address, and email address:

       

      1. Sign in to your account on the Famous Footwear website to get to your Account page. Select "Profile” to update your name, email address, or birthday. Select “Addresses” to update your addresses. Here you can add, edit, or delete your shipping and billing address(es) as needed. When you're done, click "Save Changes.”

      2. Call us at 1‐888‐869-1053, or click here to email us. Please be sure to provide your member number, address, the name currently on your account, and the applicable information you would like to change.
    • You can view your FAMOUSLY YOU REWARDS account information by signing in to your account. Once signed in, you’ll be taken to your Account page.

       

      If you have a member number from signing up in a store but have not yet entered an email address for your account, click here to finish registering your account.

    • Don’t worry. You can add both in-store and online transactions to your account. It’s simple!

       

      If you forgot to give your membership information at the time of purchase, sign in to your account and select Register a Purchase. (If you haven't registered your account online yet, click here to finish the registration process.)

       

      If you have any trouble adding a transaction, please call us at 1-800-401-8888.

       

      Please note: We are unable to add transactions made before you joined the program.

       

      For in-store purchases, please wait at least one business day before adding the transaction to your account. For online purchases, please wait until you have received your purchase, as you’ll need information from the packing slip.

       

      If you signed up in a store using your email address, click here to register on famous.ca using the same name email you used in store. For online purchases, please wait until you have received your purchase, as you’ll need information from the packing slip.

    • We’re here for you. Contact us by phone at 1-888-869-1053, or email us.
    • We’d love to help. Call us at 1-888-869-1053, or email us.
    • Store hours are not consistent at every location (we cannot include opening and closing times on our website, as the hours can differ by day and store). You may want to contact the store location that you will be visiting for their exact hours of operation. However, hours of most Famous Footwear stores are as follows:

       

      Monday - Saturday: 9:00 AM to 6:00 PM CT

      Sunday: 10:00 AM to 5:00 PM CT

    • We welcome your feedback regarding your recent store visit. Please contact us. When contacting us about your experience, please be sure to provide the following information:

       

      1. Store location visited (street address, plaza name and city, or store number).
      2. Date of visit.
      3. Name of associate (if known).
      4. Your name.
      5. The best phone number to reach you (should any follow up be needed).
    • You may track a Home Delivery order by visiting our website here, and selecting the first option: "In store" (for home delivery).
    • We are proud to offer a 10% discount to all active, reserve, and retired members of the Canada Armed Forces at Famous Footwear and Famous Footwear Outlet stores.

      A valid active, reserve, or retired government-issued military I.D. card must be presented at the time of purchase.

      This discount is valid only for the active, reserve, or retired military member to whom it is issued.

       

      • The military member to whom the I.D. is issued must be present at the time of purchase.
      • Family members using the member's I.D. card without the member present cannot receive the discount.
      • Military family member I.D. cards are not eligible for the military discount.
      • I.D. cards for civilian employees of the Department of Defense or other agencies are not valid for the military discount.

       

      The military discount is valid on accessories and clearance items, but regular product exclusions apply.

      The military discount cannot be combined with any other coupons (other than a Rewards certificate).

      The military discount is valid in store only. It is not valid online.


WANNA TALK?

We're here to listen.
No matter what you need, we're here to help.

 

CALL US

1-800-969-7500


EMAIL US

Drop us a line >


Hours of operation:

Mon.-Fri. 9:00 AM - 6:00 PM CT
Sat. 10:00 AM - 5:00 PM CT