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Hello, Your Account
Hello, Your Account
If you are a Rewards member and logged into your account to complete your purchase, please click here to log in. Then follow these instructions:
The shipping carrier for all your orders will be Puralator. Please note that weekends and holidays do not count as delivery days.
For questions regarding delivery times and prices, please click here.
We only ship orders to addresses within Canada. We do not ship internationally. For deliveries to US, please visit famous.com or famousfootwear.com
To view exclusions and our discount terms and conditions, please click here.
Currently we are unable to process more than one gift card as payment online. You can redeem multiple gift cards at our store locations.
Our website provides size conversions from U.S. to European sizes for each shoe in the size drop-down box. Still not sure what size you wear? We offer a free printable sizing chart for men, women and children on our Fit Assistant Page.
We love helping you surprise others with our shoes. To send a gift, add the item(s) to your cart and proceed to checkout. On the Order Summary page, you can enter a message to the lucky recipient, which will appear on the gift receipt included with the purchase.
Contact us by phone at 1-800-969-7500, or to email us click here.
In addition to earning 1 point for every $1 spent if you are a standard member (1.5 points per $1 spent for Gold members), Rewards members have the opportunity to earn bonus points. Bonus points can be earned the following ways:
See more details in our Terms and Conditions and Exclusions.
Rewards Certificates will be issued via direct mail and/or email approximately five times per year.
However, if you would like to redeem points for a Certificate during a period in which we have not already issued you one, there are now two ways to do so:
Rewards Certificates may not be redeemed for cash or any other form of credit. The Certificate must be presented at the time of purchase to be redeemed and needs to be used prior to its expiration date.
Rewards statements are dispatched five times per year (spring, summer, back to school, fall and holiday). Points accumulated approximately two months prior to the statement creation date will be the total upon which the Rewards Certificate amount is determined. These points are deducted from your account to issue dollar-off Certificates (currently, a maximum of $25 per statement period). These certificates are mailed or emailed with a statement, which provides a summary of your account.
If you would like to redeem points for a Certificate during a period in which we have not already issued you one, there are now two ways to do so:
Please note : If the Certificate is not used by the expiration date, the points will not be redeposited back into your account, nor can the Certificate be reissued.
The Famous Footwear Rewards program no longer requires a card. You just need your Rewards member number to earn points on your purchases! To access your member number, use one of the following methods:
If you forgot to give your membership information at the time of purchase, you can sign in to your account here and add the purchase.
Please follow the directions below to update your email address:
You can update information such as your name, address, and email address one of two ways:
Current members can view account information by going to the "Sign In / Join Now" link on the Famous Footwear website. Enter your email, then click “Sign In / Join Now” to get started. If you have a member number from signing up in a store, but have not yet entered an email address for your account, select "Continue here" at the bottom. Follow the prompts to complete the process.
If you forgot to give your Rewards information at the time of purchase, you can add both in-store and online transactions to your Rewards account by logging in and clicking on "Register a Purchase".
If you haven’t registered your account online yet, click here.
If you experience any issues adding a transaction, please call us at 1-800-401-8888 to reach a Customer Service Representative. Please note that we are unable to add transactions which were made prior to joining Rewards.
The Rewards you earn are sent via email, so in order to deliver your Rewards, we need your email address.
The program is available at stores nationwide, although from time to time, some stores may temporarily not be accepting pickup orders. We apologize for any inconvenience but check back again to see if your store is participating.
You can now order many items on FamousFootwear.ca and pick them up in one of our stores at no additional cost, typically within 2 business hours.
You can check pickup options on the product’s page or in your shopping cart to find eligible stores and check product availability.
Choose your store, then select in-store pickup when adding items to your cart. You can also select your pickup option for item(s) in your cart prior to checking out.
You will get a “Ready for Pickup” email typically within 2 business hours of placing your order.
If your order is placed less than 2 business hours before store closing or outside of store hours, then the 2 business hour time period will carry over to the store’s opening the following day.
You will be charged when your pickup item(s) are confirmed by the store. At that time, you will receive a “Ready for Pickup” email.
After placing your order online, sit tight and wait to be notified that your order is ready to be picked up at the store, typically within 2 business hours.
After you receive the “Ready for Pickup” email, please bring a photo ID or your order confirmation number to the store. See any associate inside to complete your pickup.
Yes, you can designate an alternate pickup person in the checkout process. The pickup person will also receive the “Ready for Pickup” email and need to bring a photo ID or order confirmation number to the store.
Yes, if you check out with multiple items, you are able to designate item(s) with either in-store pickup or shipping options. The order subtotal will count towards the $75 free standard shipping threshold for any shipped item(s).
Unfortunately, orders cannot be split between multiple stores at this time.
Your pickup item(s) will be held for 7 days. If not picked up during that time frame, the item(s) will be returned and your method of payment will be refunded.
The sales tax for pickup items is determined by the tax code of the store’s location. The sales tax for shipped items is determined by the tax code of the delivery address.
If your pickup item(s) are at a lower price in the store, we will automatically make the adjustment to your method of payment at the time of pickup. We will ensure the best price is given to you.
You can find store hours here.
You can call our Customer Service department at 1-800-969-7500 for questions about this program or your specific pickup order.
Orders are processed and shipped very quickly, therefore we will be unable to modify or cancel your order (as we are unable to edit orders once they begin to process). If the item or order in question is no longer desired, we suggest you make a return.
We randomly and routinely perform audit checks to verify order information in an effort to maintain high security standards for the protection of our customers. This may be why your order was cancelled. It is also possible that your order may have been cancelled if we ran out of stock in an item. In both cases, an email confirmation will be dispatched. For the specific cancellation reason of your order, we ask that the billing customer of the purchase call us at 1-800-969-7500.
We accept Visa, MasterCard, American Express and Discover credit cards, as well as debit cards issued by Canadian banks and Famous Footwear gift cards. We cannot accept cash, checks or money orders.
We are unable to accept payment with more than one credit/debit card; however, you can redeem a Famous Footwear gift card along with one credit card as payment.
To update your address, please follow the directions below:
For information regarding merchandise returns and exchanges, or to view our return policy, please click here.
Please note that all returns/exchanges are subject to a 60-day return policy.You have the option of returning your Online or Home Delivery purchase to any Famous Footwear or Factory Brand Shoes store, and also via mail.
In Store - Please bring:
Via Mail:
Note: For your protection, we suggest sending your return via insured parcel post or other traceable method. Shipping fees are nonrefundable and return shipping charges must be paid by the customer. We cannot accept C.O.D. packages or returns for store merchandise. FamousFootwear.ca is not responsible for returns until they are received in our warehouse.
Most returns are processed within 10 business days after receipt at our warehouse. An email message will be sent to you once your return is processed.
Be sure to bring the following items to your local store:
Store hours are not consistent at every location (we cannot include opening and closing times on our website, as the hours can differ by day and store). You may want to contact the store location that you will be visiting for their exact hours of operation. However, hours of most Famous Footwear stores are as follows:
Monday - Saturday: 10 AM to 9 PM
Sunday: 12 PM to 6 PM
We welcome your feedback regarding your recent store visit. Please contact us. When contacting us about your experience, please be sure to provide the following information:
You may track a Home Delivery order by visiting our website here, and selecting the first option: "In store" (for home delivery).
We are proud to offer a 10% discount to all active, reserve, and retired members of the Canada Armed Forces at Famous Footwear and Famous Footwear Outlet stores.
A valid active, reserve, or retired government-issued military I.D. card must be presented at the time of purchase.
This discount is valid only for the active, reserve, or retired military member to whom it is issued.
The military discount is valid on accessories and clearance items, but regular product exclusions apply.
The military discount cannot be combined with any other coupons (other than a Rewards certificate).
The military discount is valid in store only. It is not valid online.